Frequently Asked Questions
Welcome to our Art Community! Below are answers to the most common questions we get from artists, collectors, and art lovers like you.
GENERAL QUESTIONS
Q: What is this website about? A: We’re an online platform for discovering, showcasing, and buying original artwork. Whether you're an artist looking to share your portfolio or a collector seeking new pieces, we've got you covered.
Q: Who can use the website? A: Everyone! Artists, collectors, casual browsers, galleries, and art lovers of all kinds are welcome.
Q: Is there a fee to join? A: Browsing is totally free. Artists can create a basic profile for free, and we offer premium options for enhanced exposure and selling tools.
FOR ARTISTS
Q: How do I upload my artwork? A: Once you sign up and create a profile, you’ll see an “Upload Art” button in your dashboard. Just follow the prompts to add your artwork, description, pricing, and more.
Q: What kinds of artwork can I upload? A: We accept visual artworks like paintings, drawings, illustrations, digital art, photography, and mixed media. No AI-generated art unless clearly labeled as such.
Q: Can I sell my art here? A: Absolutely. You can list your work for sale directly through your profile. We handle the payment processing and notify you when you make a sale.
Q: What are the commission fees? A: We take a [insert %] commission on each sale. This covers transaction processing, customer service, and marketing support.
FOR BUYERS & COLLECTORS
Q: How do I purchase artwork? A: Simply browse, add items to your cart, and check out securely. We’ll notify the artist, and they’ll ship your artwork directly to you.
Q: Can I request a custom piece or commission an artist? A: Yes! Many artists accept commissions. Just go to their profile and use the “Contact” button to start a conversation.
Q: What if I’m not happy with the artwork I receive? A: We want you to love your art. If there’s an issue, contact us within 7 days of delivery and we’ll help resolve it. (See our Return Policy for details.)
SHIPPING & RETURNS
Q: Who handles the shipping? A: Artists are responsible for packaging and shipping their own work. We provide shipping guidance and tracking tools.
Q: Where do you ship to? A: Worldwide, unless stated otherwise on the artwork listing.
Q: What’s your return policy? A: Returns are accepted for damaged or misrepresented items. Please see our full Return Policy for specifics.
ACCOUNTS & SUPPORT
Q: How do I edit my profile or change my password? A: Log in, head to your dashboard, and select “Account Settings.”
Q: I’m having trouble logging in. What do I do? A: Click “Forgot Password” on the login page or contact our support team at [support@email.com].
Q: How do I delete my account? A: We're sorry to see you go! Email us at [support@email.com] and we’ll handle it.
STILL NEED HELP?
No problem! Reach out to our friendly support team at apexart.com.au or use our contact form here. We’re here to help you make the most of your art journey!